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B.A. Costello, T.G. Mcleod, G.R. Locke, R.A. Dierkhising, K.P. Offord, and R.C. Colligan (2008)

Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients

Int.J.Health Care Qual.Assur., 21(1):39-49.

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