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Service and Procedures in Bureaucracy

A Case Study

Authors:

Roy G. Francis and Robert C. Stone

Service and Procedures in Bureaucracy
Service and Procedures in Bureaucracy

Roy G. Francis taught sociology at the University of Minnesota. He was also a staff associate at the Urban Life Research Institute of Tulane University, under whose auspices this study was conducted.

Robert C. Stone was also a staff associate at the Institute and a professor of sociology at Tulane University.

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