Mr. Atwater is interested primarily in problems of administration, and in these as they affect the clientele, as well was the staff, of the agency. There is, for example, no elaborate discussion of office lay-outs, of record keeping and filing systems, but there is definite reference to such things as “Respectable Conditions for Work,” the inadequacy of telephone service in most social agencies, the service accorded the client in the outer office and the waiting room, and “just plain good manners in business.” On the whole, no special mention is made of public and private agencies as such, but the references to changing alignments in public and private organizations, and the effects of these changes in other agencies as, for example, welfare councils, are significant and tie up closely with the discussions of Boards of Directors and Governing Boards as well as with the problems involved in the social work administrator’s contacts and relations with politicians and politics.- Katherine Jocher, University of North Carolina

-JSTOR: Social Forces, Vol. 16, No. 3 (Mar., 1938), pp. 439-441